The quest for quality in services /
Rosander, A. C.
The quest for quality in services / A.C. Rosander. - Milwaukee, Wis. : White Plains, N.Y. : Quality Press ; Quality Resources, c1989. - ix, 568 p. : ill. ; 24 cm.
0527916447
Service industries.
Consumer satisfaction.
658.562 / ROS
The quest for quality in services / A.C. Rosander. - Milwaukee, Wis. : White Plains, N.Y. : Quality Press ; Quality Resources, c1989. - ix, 568 p. : ill. ; 24 cm.
0527916447
Service industries.
Consumer satisfaction.
658.562 / ROS