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Quality in action :

Townsend, Patrick L.

Quality in action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend and Joan E. Gebhardt. - New York ; Chichester : Wiley, c1997. - xxi, 262 p. ; 23 cm.

ISBN: 9780471161363 0471161365

Subjects--Topical Terms:
Total quality management.

Dewey Class. No.: 658.562 / TOW

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