The management of service operations :   proceedings of the Operations Management Assoc. UK annual internat. conference ; 6-7 Jan. 1988, Univ. of Warwick, UK /  
Robert Johnston.  
 - Berlin  :    IFS-Publ,   c1988.  
 - 472 p. ;   30 cm.  
<br/><br/><label>ISBN: </label>0387191267 3540191267 0948507829 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Dienstleistungsbetrieb. <br/>Kongress. <br/>Management. 
<br/><br/><label>Dewey Class. No.: </label>658.5  / MAN