TY  - BOOK
AU  - Bounds,Gregory M.
TI  - Beyond total quality management : : toward the emerging paradigm / 
SN  - 0070066787
U1  - 658.562 23
PY  - 1994///.
CY  - New York : 
PB  - McGraw-Hill, 
KW  - Total quality management.
ER  -