TY  - BOOK
AU  - Rosander,A.C.
TI  - The quest for quality in services / 
SN  - 0527916447
U1  - 658.562 23
PY  - 1989///.
CY  - Milwaukee, Wis. : , White Plains, N.Y. : 
PB  - Quality Press ; , Quality Resources, 
KW  - Service industries.
KW  - Consumer satisfaction.
ER  -