Taylor, Lynda King.  <br/><br/>
Quality :   total customer service /  
Lynda King Taylor.  
 - London :   Century Business,   c1992.  
 - xvii, 290 p. ;   24 cm.  
<br/><br/><label>ISBN: </label>0712698436 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Servei al client. 
<br/><br/><label>Dewey Class. No.: </label>658.562  / TAY