Townsend, Patrick L.  <br/><br/>
Quality in action :   93 lessons in leadership, participation, and measurement /  
Patrick L. Townsend and Joan E. Gebhardt.  
 - New York ; Chichester :   Wiley,   c1997.  
 - xxi, 262 p. ;   23 cm.  
<br/><br/><label>ISBN: </label>9780471161363 0471161365 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management. 
<br/><br/><label>Dewey Class. No.: </label>658.562  / TOW