TY  - BOOK
AU  - Townsend,Patrick L.
AU  - Gebhardt, Joan E. 
TI  - Quality in action : : 93 lessons in leadership, participation, and measurement / 
SN  - 9780471161363
U1  - 658.562 23
PY  - 1997///.
CY  - New York ; Chichester : 
PB  - Wiley, 
KW  - Total quality management.
ER  -