Total quality management :   the key to business improvement : a Pera International executive briefing /  
Chris Hakes.  
 - London ;   New York :   Chapman & Hall,   1991.  
 - x, 182 p. :   ill. ;   25 cm.  
<br/><br/><label>ISBN: </label>0412357305 0442311818 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management. 
<br/><br/><label>Dewey Class. No.: </label>658.562  / TOT