TY  - BOOK
AU  - Hakes,Chris
ED  - Pera International.
TI  - Total quality management : : the key to business improvement : a Pera International executive briefing / 
SN  - 0412357305
U1  - 658.562 23
PY  - 1991///.
CY  - London ; , New York : 
PB  - Chapman & Hall, 
KW  - Total quality management.
ER  -