TY  - BOOK
AU  - Janakiraman,B.
AU  - Gopal,R.K.
TI  - Total quality management : : text and cases / 
SN  - 9788120329959
U1  - 658.562 23
PY  - 2006///.
CY  - New Delhi : 
PB  - Prentice-Hall of India, 
KW  - Total quality management.
KW  - Total quality management -- Case studies.
ER  -