Fletcher, Shirley <br/><br/>
Encyclopaedia of practical management training:  Volume 5, Quality and competence / 
Shirley Fletcher. 
 - New Delhi:  Crest Publishing House (Kogan Page);  1998. 
 - 119p.;  25cm. 
<br/><br/><label>ISBN: </label>8124201315 
<br/><br/><label>Subjects--Index Terms: </label>Management 
<br/><br/><label>Dewey Class. No.: </label>658  / ENC