TY  - BOOK
AU  - Fletcher,Shirley
TI  - Encyclopaedia of practical management training: Volume 5, Quality and competence 
SN  - 8124201315
U1  - 658 23
PY  - 1998///
CY  - New Delhi
PB  - Crest Publishing House (Kogan Page)
KW  - Management
ER  -