TY  - BOOK
AU  - Jeffries,David
AU  - Evans, Bill
AU  - Reynolds, Peter
TI  - Encyclopaedia of practical management training: Volume 8, Total quality 
SN  - 8124201315
U1  - 658 23
PY  - 1998///
CY  - New Delhi
PB  - Crest Publishing House (Kogan Page)
KW  - Management
ER  -