Operation management / 
The art of service 
 - London :  Sterling,  2021. 
 - xiii,315p. 
<br/><br/><label>ISBN: </label>9781867424352 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Architecture
<br/><br/><label>Dewey Class. No.: </label>658.4  / ART