Bolstorff, Peter. Supply chain excellence : a handbook for dramatic improvement using the SCOR model / Peter Bolstorff and Robert Rosenbaum. - 3rd ed. - New York : American Management Association, c2012. - xviii, 284 p. : ill., map ; 24 cm. - Business logistics . Includes bibliographical references and index. ISBN: 9780814437537 Subjects--Topical Terms: Business logistics.Analyze Performance. Dewey Class. No.: 658.7 / BOL