Fjermestad,Jerry.  <br/><br/>
Electronic customer relationship management/ 
Jerry Fjermestad. 
 - New Delhi:  Prentice-Hall of India,  2006 
 - xiii,210 p.;  pbk.  23 cm. 
<br/><br/><label>ISBN: </label>9781120329942 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic customer<br/>Knowledge menagement<br/>Customer interaction
<br/><br/><label>Dewey Class. No.: </label>658.8120285  /  FJE