TY  - BOOK
AU  - Fjermestad,Jerry
AU  -  Romano,Nicholas, C,Jr.
TI  - Electronic customer relationship management
SN  - 9781120329942
U1  - 658.8120285 23
PY  - 2006///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Electronic customer
KW  - Knowledge menagement
KW  - Customer interaction
ER  -