Omachonu,Vincent K. <br/><br/>
Principles of total quality / 
Vincent K.Omachonu. 
 - 3rd ed. 
 - London:  CRC press,  2004. 
 - xviii,493 p.;  pbk.  23 cm. 
<br/><br/><label>ISBN: </label>1574443267 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Attitude.<br/>Service quality.
<br/><br/><label>Dewey Class. No.: </label>658.4   / OMA