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	1.	Image from Amazon.com	Quality : measuring and monitoring / Tony Bendell, John Kelly, Ted Merry and Fraser Sims. by Bendell, Tony Kelly, John Merry, Ted Sims, Fraser Series: Sunday times business skills series Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Century business, c1993 Availability: Items available for loan: IMU Chennai Uthandi Library (1)Location, call number: General Stacks 658.562 BEN. Place hold Save to lists Add to cart (remove)
	2.		Quality : total customer service / Lynda King Taylor. by Taylor, Lynda King Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Century Business, c1992 Availability: Items available for loan: IMU Chennai Uthandi Library (1)Location, call number: General Stacks 658.562 TAY. Place hold Save to lists Add to cart (remove)