| 000 | 00569cam a2200181 a 4500 | ||
|---|---|---|---|
| 999 |
_c5927 _d5927 |
||
| 008 | 881215s1989 wiua b 001 0 eng | ||
| 020 | _a0527916447 | ||
| 040 | _aIMU CC | ||
| 082 | 0 | 0 |
_a658.562 _223 _bROS |
| 100 | 1 | _aRosander, A. C. | |
| 245 | 1 | 4 |
_aThe quest for quality in services / _cA.C. Rosander. |
| 260 |
_aMilwaukee, Wis. : _bQuality Press ; _aWhite Plains, N.Y. : _bQuality Resources, _cc1989. |
||
| 300 |
_aix, 568 p. : _bill. ; _c24 cm. |
||
| 365 |
_a$ _b35.00 |
||
| 650 | 0 | _aService industries. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 942 | _cBK | ||