| 000 | 00478nam a22001697a 4500 | ||
|---|---|---|---|
| 999 |
_c5931 _d5931 |
||
| 008 | 191217b1992 ||||| |||| 00| 0 eng d | ||
| 020 | _a0712698436 | ||
| 040 | _aIMU CC | ||
| 082 | 0 | 0 |
_223 _a658.562 _bTAY |
| 100 | 1 | _aTaylor, Lynda King. | |
| 245 | 1 | 0 |
_aQuality : _btotal customer service / _cLynda King Taylor. |
| 260 |
_aLondon : _bCentury Business, _cc1992. |
||
| 300 |
_axvii, 290 p. ; _c24 cm. |
||
| 365 |
_a£ _b9.00 |
||
| 650 | 0 | _aServei al client. | |
| 942 | _cBK | ||